Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By creating an account, accessing, or using Obscure AI (“the Service”), operated by MyteGroup Inc (“we”, “us”, “Company”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In such cases, “you” and “your” refer to both you individually and the organization.

You must be at least eighteen (18) years of age to create an account or use the Service. By using the Service, you represent that you meet this age requirement.

These Terms, together with our Privacy Policy, govern your access to and use of the Service.

2. Description of Service

Obscure AI is an AI-powered data querying platform that enables natural language interaction with databases. The Service allows authorized users to connect datasources and query their data using plain language, with results returned in structured formats.

Core capabilities include:

• Structural schema abstraction: your real table names, column names, and database identifiers are replaced with opaque, meaningless tokens before transmission to AI model providers
• Automatic PII detection and redaction: personally identifiable information in query results is automatically detected and masked according to your configured redaction policies
• Comprehensive audit logging: every query, data access event, and administrative action is logged with full context for compliance and security review

The Service supports PostgreSQL, MySQL, MongoDB, CSV, JSON, and 10+ additional database types. It includes the web application, APIs, documentation, and support resources.

3. Account Registration and Security

To use the Service, you must register for an account by providing accurate, complete, and current information, including your first name, last name, email address, and organization name.

You must verify your email address before gaining full access to the Service.

Passwords must meet the following minimum requirements: at least eight (8) characters, including at least one uppercase letter, one lowercase letter, one number, and one special character.

You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at support@myteobscure.com if you become aware of any unauthorized access to or use of your account.

Organization administrators may invite users to join their organization and manage user roles, including super admin, admin, and user roles with varying levels of access.

We may suspend accounts that show signs of compromise or unauthorized access in order to protect the security of the Service and its users.

4. Subscription Plans and Credits

The Service operates on a credit-based system. Each query consumes credits based on its computational complexity, measured by token usage during AI model processing.

Free tier: ten (10) credits per month, plus a one-time signup bonus of fifty (50) credits.

Paid plans: Starter and Business plans include monthly credit allowances with the option of monthly or annual billing. Annual billing provides a discount of approximately 17% compared to monthly billing.

Enterprise: custom credit allowances, features, and pricing negotiated separately. Contact support@myteobscure.com for details.

Top-up credit packs: additional credits are available for purchase at any time on any plan. Top-up credits do not expire.

Monthly credit allowances reset at the end of each billing period. On the Business plan, unused credits roll over for one (1) month. On Enterprise plans, rollover may extend up to two (2) months, subject to your agreement.

Your credit balance and complete transaction history are available in Settings > Billing within the Service.

5. Payment Terms

All payments are processed securely via Stripe, a PCI-DSS Level 1 certified payment processor. We do not store, process, or transmit payment card numbers, CVVs, or bank account details on our infrastructure.

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date. You may cancel your subscription at any time through Settings > Billing. Upon cancellation, you retain access to your plan features until the end of the current billing period.

Annual plans are billed upfront for the full year at the time of purchase or renewal.

If a payment fails, your account may be placed in a past due status with reduced functionality until the payment issue is resolved. We will attempt to notify you of payment failures via email.

Refunds are handled on a case-by-case basis. Contact support@myteobscure.com for any billing concerns.

We reserve the right to change our pricing with at least thirty (30) days advance notice. Price changes will not affect your current billing period.

All fees are exclusive of applicable taxes, which you are responsible for paying.

6. Data Ownership and Intellectual Property

You retain all ownership rights to the data you connect to, upload to, or query through the Service. Nothing in these Terms transfers ownership of your data to us.

By using the Service, you grant MyteGroup Inc a limited, non-exclusive, revocable license to access and process your data solely for the purpose of operating the Service. This includes running queries against your connected data sources, generating and displaying results, and performing schema abstraction for security purposes. We do not use your data to train AI models.

Schema information from your connected data sources is abstracted before transmission to AI model providers. Your real table names, column names, and database identifiers are never shared with third-party AI providers.

CSV and JSON files you upload to the Service remain your property. SQL queries generated by the Service in response to your natural language inputs are provided for your use without restriction.

The Obscure AI name, logo, user interface designs, software, source code, algorithms, and all associated technology are the exclusive property of MyteGroup Inc and are protected by applicable intellectual property laws. You may not use our trademarks, service marks, or trade dress without prior written permission from MyteGroup Inc.

7. Acceptable Use Policy

You agree not to:

• Unlawful activity: use the Service for any unlawful purpose or in violation of any applicable local, provincial, national, or international law or regulation
• Security circumvention: attempt to bypass, circumvent, or disable any security features of the Service, including schema abstraction, PII redaction policies, or access controls
• Unauthorized data access: access or attempt to access data, accounts, or systems belonging to other users or organizations
• Reverse engineering: reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of any part of the Service
• Automated extraction: use automated tools, bots, scrapers, or crawlers to extract data from the Service beyond its intended interfaces
• Unauthorized testing: perform load testing, stress testing, penetration testing, or vulnerability scanning against the Service without prior written authorization from MyteGroup Inc
• Credential sharing: share your account credentials with unauthorized third parties or allow others to access your account
• Malicious content: upload malicious files, viruses, trojans, worms, or any code designed to disrupt, damage, or interfere with the Service
• Credit abuse: exceed reasonable usage limits, exploit system vulnerabilities to generate credits, or otherwise abuse the credit system
• Infrastructure interference: interfere with or disrupt the Service's infrastructure, networks, servers, or other users' access to the Service
• Unauthorized data handling: use the Service to store, process, or transmit data that you are not authorized to handle or that violates applicable data protection regulations

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without prior notice.

8. Service Availability

We use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

Scheduled maintenance may temporarily reduce Service availability. We will provide advance notice of planned maintenance windows when practicable.

We are not liable for any downtime or Service interruptions caused by:

• Internet service outages or network connectivity issues beyond our control
• Failures or degradation of third-party services upon which the Service depends
• Force majeure events, including natural disasters, acts of war, terrorism, pandemics, government actions, or other circumstances beyond our reasonable control
• Issues with your own equipment, software, network, or internet connection
• Emergency maintenance required to address security vulnerabilities, data integrity issues, or other urgent matters

Enterprise plan subscribers may negotiate specific Service Level Agreement (SLA) terms with guaranteed uptime commitments and remedies, subject to a separate written agreement.

9. Third-Party Services

The Service integrates with third-party providers to deliver its functionality. By using the Service, you acknowledge and agree to the involvement of the following categories of third-party services:

• AI Model Providers (e.g. OpenAI): receive ONLY abstracted schema identifiers and your natural language queries. They never receive your real table names, column names, or actual data from your databases. No user data is used to train third-party AI models.
• Stripe: processes all payment transactions. Your card information is handled directly by Stripe and is never transmitted to or stored on our servers. We retain only Stripe customer identifiers and subscription identifiers for account management purposes.
• Email Service Providers: send transactional emails on our behalf, including account verification, password reset, export notifications, and billing communications. These emails are sent to your registered email address only.
• Cloudflare R2: stores encrypted data export files and large query results on a temporary basis. Stored objects are automatically deleted after their designated retention period expires.

These third-party services are governed by their own respective terms of service and privacy policies. We select providers that maintain appropriate security standards, but we are not responsible for the acts or omissions of third-party service providers. We encourage you to review the terms and policies of any third-party services that interact with your data.

10. Account Suspension and Termination

We may suspend or terminate your account, without prior notice, if we reasonably believe that:

• You have violated these Terms or the Acceptable Use Policy
• Your account is being used for abusive, fraudulent, or illegal activity
• Your account poses a security risk to the Service or other users
• Your account has outstanding unpaid balances (suspension for non-payment)

Organization administrators may remove individual users from their organization at any time.

Self-deletion: You may delete your account at any time through Settings > Profile. Upon initiating deletion, your account enters a thirty (30) day deactivation period. During this period, you may reactivate your account by logging back in. After thirty (30) days without reactivation, your personal data is permanently anonymized and cannot be recovered.

Admin deletion: Organization administrators may delete user accounts within their organization. Admin-initiated deletions take effect immediately without a deactivation period.

Before account deletion, you will be prompted and given the opportunity to export your data, including query history and audit logs.

Upon termination or deletion, your right to access and use the Service ceases immediately. Sections of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to provisions regarding intellectual property, limitation of liability, indemnification, and dispute resolution.

11. Limitation of Liability

To the maximum extent permitted by applicable law, MyteGroup Inc and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or theory of liability, even if advised of the possibility of such damages.

This limitation applies to, without limitation: lost profits, lost revenue, loss of data, business interruption, loss of goodwill, cost of procurement of substitute services, or any other intangible losses arising from or related to your use of or inability to use the Service.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total amounts you have paid to MyteGroup Inc in the twelve (12) months immediately preceding the event giving rise to the claim.

For users on the free tier who have not made any payments, our total aggregate liability shall not exceed one hundred Canadian dollars (CAD $100).

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that query results generated by the Service will be accurate, complete, or error-free. You acknowledge that AI generated queries may contain errors and that you are responsible for reviewing and validating results before relying on them for any purpose.

Some jurisdictions do not allow the limitation of implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above limitations or exclusions may not apply, and you may have additional rights. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless MyteGroup Inc, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or related to:

• Your use of or access to the Service
• Your violation of any provision of these Terms
• Your violation of any applicable law, regulation, or third-party right
• The data you connect to, upload to, or query through the Service, including any claims that such data infringes or misappropriates any third-party rights
• Your failure to comply with industry-specific regulations applicable to the data you process through the Service, including but not limited to HIPAA, SOX, PCI-DSS, GDPR, or other data protection and privacy regulations
• Unauthorized use of your account resulting from your failure to safeguard your credentials or to promptly report unauthorized access

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims.

13. Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Any dispute arising from or relating to these Terms or your use of the Service shall first be addressed through good-faith negotiation between the parties for a period of thirty (30) days from the date written notice of the dispute is provided by one party to the other.

If the dispute cannot be resolved through negotiation within the thirty (30) day period, it shall be submitted to and finally resolved by binding arbitration administered under the rules of the Canadian Arbitration Association. The arbitration shall be conducted in Montreal, Quebec, in the English or French language as mutually agreed upon by the parties.

To the fullest extent permitted by applicable law, you agree to resolve disputes with us on an individual basis only and waive any right to participate in a class action, class-wide arbitration, or any other representative proceeding.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters requiring urgent interim protection, such as the protection of intellectual property rights or confidential information.

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time at our sole discretion.

For material changes that affect your rights or obligations, we will provide at least thirty (30) days advance notice before the changes take effect. Notice will be provided via email to your registered email address or through a prominent notice within the Service.

Non-material changes, such as formatting corrections, typographic fixes, or clarifications that do not alter the substance of the Terms, may take effect immediately upon posting.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must discontinue your use of the Service and may delete your account as described in Section 10.

15. Contact Information

For questions, concerns, or requests regarding these Terms of Service, please contact us at:

support@myteobscure.com

MyteGroup Inc
Montreal, Quebec, Canada

For information about how we collect, use, and protect your data, please see our Privacy Policy.